How it Works?
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Upload Your Photo
Simply upload a clear photo using your phone or computer. Our system securely sends it to our design team to begin creating your custom product.
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Custom Design & Preview
Our artists create a personalized design from your photo and send you a mockup preview for confirmation before production. Once approved, we carefully craft your custom product.
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Fast & Free U.S. Shipping
All orders are printed and shipped for free within the United States for fast and reliable delivery. Most customers receive their custom gift in 6–8 business days. Tracking is provided for every order.
Frequently asked questions
Everything you need to know before placing your order.
Yes — most of our gifts can be personalized with a name, date, or short message. You'll find the personalization field on each product page. Simply enter your details before adding to cart and we'll handle everything from there.
Once your order is placed, our team will prepare a personalization preview and send it to your email within 24 hours. You'll have the chance to review and confirm everything looks perfect before we begin production. We won't start work until you've given us the green light — so your gift turns out exactly the way you envisioned.
Here's a full breakdown of the timeline:
Personalization preview — sent to your email within 24 hours of ordering.
Production — 2–3 business days after your confirmation.
Shipping — 6–8 business days once dispatched.
In total, you can expect your order to arrive within 8–11 business days from the date of purchase. You'll receive a tracking link as soon as your order ships.
Personalization preview — sent to your email within 24 hours of ordering.
Production — 2–3 business days after your confirmation.
Shipping — 6–8 business days once dispatched.
In total, you can expect your order to arrive within 8–11 business days from the date of purchase. You'll receive a tracking link as soon as your order ships.
We currently ship within the United States only. We're sorry for any inconvenience this may cause — we hope to expand to more countries in the future. If you have any questions, feel free to reach out to us.
Because every item is made to order and personalized specifically for you, we're unable to accept returns or exchanges. However, if there's an issue with your order, please don't hesitate to reach out via our contact page and we'll work with you to find the best solution.
We take packaging seriously — every order is packed in a solid, protective box designed to minimize the risk of damage during transit. That said, if your item does arrive damaged, we sincerely apologize. Please send us a clear photo of the damaged item within 7 days of receiving your order and we'll immediately issue a full refund or send you a free replacement — whichever you prefer.
Absolutely! We'd love to help with bulk orders. If you're ordering 10 or more items — whether for a wedding, corporate event, or special occasion — please email us at support@echoyourlove.com with your requirements and we'll put together a custom quote just for you.
Every order is carefully packed in a sturdy, protective box to keep it safe during transit and ensure it arrives in perfect condition. We apologize that personalized gift wrapping isn't available at this time, but rest assured your item will be well-protected and ready to delight.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All transactions are secured with SSL encryption so your details are always safe.
Still have a question?
Drop us a message and we'll get back to you as soon as possible.
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