Refund policy

🔁 Return & Refund Policy

Return & Refund Policy

Because all of our products are custom-made and personalized, we do not accept returns or offer refunds for reasons such as change of mind, incorrect size selection, or personal preference.

❌ No Returns on Custom Orders

Once an order is placed and production has started, it cannot be returned or refunded, as the item is created specifically for you.

✅ Damaged or Defective Items

If your item arrives damaged or defective, we’re happy to help.

What to do:

Send clear photos showing:

The damaged item

The damage clearly visible

(Optional but helpful) the packaging

Once verified, we will provide:

A free one-to-one replacement

No additional cost to you

⚠️ Important Notes

We do not issue refunds for damaged items — replacements only

Replacements are sent using the same shipping method

We are not responsible for:

Incorrect personalization details provided by the customer

Incorrect or incomplete shipping addresses

📩 Need Help?

If you have any issues with your order, please contact us at support@echoyourlove.com — we’re always happy to assist and make things right.